Terms of Use

General provisions

1.1. These Terms of Use (the “Agreement”) govern the relationship between Atlas Secure (the “Service”) and any person using the Service (the “User”).

1.2. The Agreement is a public offer. Registration, use of the Service, activation of the trial period or payment for a subscription constitute full and unconditional acceptance of the Agreement. A User who does not agree with any condition must stop using the Service.

1.3. The User confirms that they are 18 years old, or of the age of full legal capacity under the law of their jurisdiction, and are entitled to enter into the Agreement.

1.4. Terms used in the Agreement:

• Account — the User’s record in the Service, including a linked Telegram profile.
• Subscription — the right of access to the Service for a defined period under a plan, either paid for or granted free of charge.
• Access key — a configuration, subscription link, QR code, token or other data that makes it possible to connect to the Service’s infrastructure.
• Traffic pack — a separately paid volume of data for the reinforced-server key, with no expiry date.
• Device — any equipment from which the User connects to the Service.
• Balance — an internal account ledger to which bonuses, referral credits and compensation are added. The Balance is not money, an electronic wallet or a payment instrument.

1.5. The Privacy Policy, the Pricing page and the Referral programme rules published in the Service form an integral part of the Agreement.

1.6. The Agreement is drawn up in Russian. Any translation is provided for convenience; in the event of any discrepancy the Russian text prevails.

Subject of the Agreement

2.1. The Service provides the User with access to a secure network connection technology intended to ensure the confidentiality and security of transmitted data, including when working in public and untrusted networks.

2.2. The services comprise:

• encryption of network traffic using the VLESS/Reality, VMess and Trojan protocols;
• protection of the User’s network address from disclosure to third parties;
• access to the Service’s server infrastructure located in various jurisdictions;
• technical support within the limits of the chosen plan.

2.3. The Service is a technical data-protection tool. The Service does not provide access to any content, does not host, store or moderate third-party content, does not control or determine which resources the User visits, and is not a means of committing unlawful acts.

2.4. The User alone determines the purposes for which the Service is used and must make sure that such use complies with the law of the country where they are located. All responsibility for compliance with applicable law rests with the User.

2.5. The Service may at any time change the set of servers, locations, protocols and features, provided this does not materially degrade the service already paid for.

Registration and Account

3.1. To access the Service the User registers with a valid email address and/or through a Telegram account. The User must provide accurate information.

3.2. One User may hold one Account. Creating several Accounts, including in order to obtain the trial period, bonuses or referral credits again, is prohibited.

3.3. The User is responsible for keeping their credentials and Access keys safe. Every action taken using the Account or the Access keys is deemed to have been taken by the User.

3.4. If credentials or Access keys are suspected to have leaked, the User must notify support immediately and reissue the Access key in their account.

3.5. The Service may request confirmation that an Account or a payment belongs to the User. Access may be suspended until such confirmation is received.

3.6. An Account may not be sold, given away or otherwise transferred to a third party without the Service’s written consent.

3.7. The User may stop using the Service at any time and request deletion of the Account through support. Deleting the Account terminates the Subscription, the Balance and all credits; money for the unused period is not refunded, unless section 05 provides otherwise.

Plans, devices, bonuses and the Referral programme

4.1. The price, term, limit on simultaneously connected Devices and other characteristics of the plans are published on the Pricing page. The Service may change prices at any time; changes do not affect periods already paid for.

4.2. One Subscription is intended for no more than 14 simultaneously connected devices. The Service may limit the number of connections and unlink Devices above the limit.

4.3. There is no automatic renewal and no recurring charge. Payment is a one-off charge for the chosen term; once it expires, access stops until the next payment. The Service does not store payment details for repeat charges.

4.4. Free access and bonuses:

• trial period — 3 days free of charge, once per User, including 500 MB of traffic for the reinforced-server key;
• bonus for linking Telegram — 7 days, once per User.

4.5. Referral programme — cashback to the Balance from every payment made by an invited User:

• 10% — from the first payment of an invited User (Starter)
• 25% — from 25 or more invited Users who have paid (Advanced)
• 45% — from 50 or more invited Users who have paid (Partner)

4.6. Funds on the Balance may only be used to pay for the Service. They cannot be withdrawn, exchanged for money or transferred to other Users, unless the Referral programme rules expressly provide otherwise.

4.7. Abuse of bonuses and of the Referral programme is prohibited: self-invitation, multiple accounts, fake registrations, use of bots, inflating numbers, paying and then charging back, misleading advertising and spamming a referral link.

4.8. Where abuse is found, the Service may cancel bonuses, the trial period and credits, write off any Balance obtained improperly, and block all connected Accounts.

4.9. The Service may change or discontinue bonuses and the Referral programme at any time, giving notice within the Service.

Traffic packs

5.1. A traffic pack is a separate product: a paid volume of data for the reinforced-server key. A pack does not replace a Subscription and does not extend its term.

5.2. The volume of a pack has no expiry date and does not burn out. Packs that are bought add up to the volume already held.

5.3. Gigabytes are used up as data is transferred. Volume that has been used up is neither refunded nor restored; the remaining volume is not exchanged for money.

5.4. Paid volume is credited automatically; if the infrastructure is unavailable, it is credited once the infrastructure is restored. A delay in crediting is not grounds for a refund.

5.5. When a website Account is linked to the Service’s Telegram bot, the remaining traffic is added together, and of the two Subscriptions the longer one is kept. The bonus for linking is granted once.

Payment and refunds

6.1. Payment is made through an authorised payment operator. The Service neither stores nor processes payment card details.

6.2. The payment window is 15 minutes from the creation of the payment session. After that the session is cancelled.

6.3. The Subscription is activated automatically once the operator confirms the payment. Payment system and bank fees are borne by the User.

6.4. A refund is possible within 14 days of payment if the service has been terminated or was not provided through the fault of the Service. The request is submitted through support from the same contact the Account is linked to. Refunds are handled manually.

6.5. A refund is made by the same method as the payment, less the payment operator’s fees where applicable law permits. Where the paid term has been partly used, the value of the unused whole days is refunded.

6.6. No refund is made:

• where the Account is blocked for a breach of the Agreement (sections 07–09);
• for free and bonus periods, or for funds on the Balance;
• for the volume of traffic packs already used up;
• where unavailability is caused by the User, their provider, their device or third parties;
• where the User gives up the Subscription after the period stated in clause 6.4 has expired.

6.7. A chargeback initiated by the User without first contacting support is treated as a breach of the Agreement and results in immediate blocking of the Account. Paying with someone else’s or stolen payment instruments is prohibited. The Service may claim reimbursement of the costs incurred by an unjustified chargeback.

Prohibited use

7.1. The User is prohibited from using the Service for any unlawful act, including but not limited to those listed below.

7.2. Fraud and financial crime:

• fraud in any form, including phishing, social engineering, fake websites and deception in sales;
• carding, use of stolen payment details, accounts and personal data;
• money laundering, evasion of financial controls, running pyramid schemes;
• identity theft, forgery of documents, creating accounts in someone else’s name.

7.3. Attacks and malicious activity:

• unauthorised access to other people’s systems, networks, devices and accounts;
• DoS/DDoS attacks, exploitation of vulnerabilities, brute force, credential stuffing;
• scanning ports and networks without their owners’ permission;
• creating, distributing and operating malware, botnets and ransomware, hosting command-and-control servers;
• intercepting other people’s traffic and data.

7.4. Prohibited content and violence:

• distributing, storing and obtaining child sexual abuse material and any sexual exploitation of minors;
• promotion of terrorism and extremism, recruitment, financing such activity;
• threats, blackmail, extortion, stalking, harassment, publishing other people’s personal data;
• human trafficking, illegal trade in drugs, weapons and other prohibited goods and services.

7.5. Spam and unfair automation:

• bulk sending of spam and unsolicited advertising through any channel;
• inflating metrics, click fraud, advertising fraud, mass registration of accounts;
• automated data collection in breach of third-party resources’ rules;
• buying up tickets and goods with bots, manipulating votes and reviews.

7.6. Infringement of third-party rights:

• infringement of copyright and related rights, distribution of pirated content;
• impersonating another person or organisation;
• breaching the rules and terms of use of third-party services where this causes them harm.

7.7. Abuse of the Service’s infrastructure:

• excessive load that degrades the Service for other Users;
• cryptocurrency mining, running public proxies, exit nodes of anonymity networks, relays and servers through the Service’s infrastructure;
• attempts to break into, penetration-test, reverse-engineer or circumvent the limits and technical restrictions of the Service;
• acts that lead to the Service’s addresses being blocked or blacklisted.

7.8. Any other use that breaches the law of the User’s jurisdiction, the law of the jurisdiction where the server is located, or applicable international rules, is prohibited.

7.9. The Service alone assesses whether an act is a breach. The list is not exhaustive.

The personal nature of the Subscription

8.1. A Subscription is granted for personal, non-commercial use by one User on the number of Devices set by the plan.

8.2. The User is prohibited from:

• passing Access keys and credentials to third parties, including free of charge, beyond the Device limit of their plan;
• publishing Access keys, subscription links and QR codes in open sources: in channels and chats, on forums, in social networks, in code repositories, in aggregators and “giveaways”;
• reselling, renting out or sublicensing the Subscription or access to the Service, or including them in their own paid or free products;
• organising shared use of one Subscription by a group of people (“whip-rounds”, shared accounts);
• exceeding the limit on simultaneously connected Devices, including by technical means that hide their actual number;
• using the name, logo and materials of the Service to sell access in their own name.

8.3. Resale and partner distribution are permitted only under a separate written contract with the Service.

8.4. The Service may apply automatic controls: analysis of the number of simultaneous connections, Devices, network addresses and the geography of connections, as well as monitoring of open sources for published Access keys.

8.5. Where a breach of this section is found, the Service may without warning revoke and reissue the Access key, limit the number of connections, block the Account without a refund, and claim damages equal to the price of a Subscription for each person who obtained access improperly.

Suspension and blocking of access

9.1. The Service may at any time, without prior notice, suspend, restrict or terminate the User’s access to the Service and block the Account if the Service has grounds to believe that:

• the User is committing fraudulent or other unlawful acts listed in section 07;
• the User has breached section 08 on the personal nature of the Subscription;
• the payment was made using someone else’s or stolen payment instruments, or a chargeback has been initiated on it;
• abuse of the trial period, bonuses or the Referral programme has been found;
• the User has provided inaccurate information or has refused to confirm that the Account belongs to them;
• the Account’s activity threatens the security, stability or reputation of the Service or of other Users;
• a complaint has been received from a rights holder, a hosting provider or a payment operator, or a demand from a competent authority;
• the User insults support staff, threatens them or spreads knowingly false information about the Service.

9.2. The Service is not obliged to disclose how breaches are detected, the evidence or the sources of information. The data of the Service’s automatic control systems is accepted as sufficient grounds for taking measures.

9.3. The Service chooses the measure at its own discretion: a warning, reissue of the Access key, a limit on speed or on the number of connections, temporary suspension, final blocking of the Account and of all Accounts connected to it.

9.4. Where the Account is blocked for a breach of the Agreement, the money paid is not refunded, and the unused Subscription term, the Balance, bonuses, referral credits and the remaining volume of traffic packs are cancelled.

9.5. Where access is terminated for reasons unrelated to a breach by the User, the Service refunds the value of the unused paid period.

9.6. The User may appeal against blocking through support within 14 days. The Service considers the appeal within 10 working days. The Service’s decision on the appeal is final.

9.7. A blocked User is prohibited from registering new Accounts. The Service may refuse registration or service to any person.

9.8. The Service may pass information about unlawful acts to competent authorities and payment operators to the extent provided for by law and by the Privacy Policy.

Quality of service

10.1. The Service is provided “as is” and “as available”. The target availability of the infrastructure is 99.98% per calendar month.

10.2. The Service makes reasonable efforts to ensure continuity, but does not guarantee uninterrupted operation, any particular speed, the availability of specific servers and locations, or that the Service will work in a particular network, country or with a particular third-party resource.

10.3. Unavailability means the complete impossibility of connecting to all servers of the plan, confirmed by the Service’s monitoring data. If the target is missed, the User may within 30 days contact support for compensation in the form of Subscription days or funds on the Balance. Such compensation is the User’s sole remedy in connection with unavailability of the Service.

10.4. The availability calculation excludes: planned works announced in advance; restrictions and blocks by telecom operators, providers and state authorities; failures at hosting providers and backbone operators; faults in the User’s device, software and network; events of force majeure.

10.5. The Service may carry out technical works, replace servers and addresses, and limit speed during abnormal load in order to protect the infrastructure.

Liability of the parties

11.1. The Service’s aggregate liability on any claim is limited to the amount paid by the User for the current Subscription period.

11.2. The Service is not liable for:

• the User’s acts committed using the Service and their consequences;
• indirect losses, lost profit, loss of data, reputation and business opportunities;
• the blocking or restriction of the User’s accounts on third-party resources;
• the operation of third-party services, client applications, payment operators and telecom operators;
• an inability to use the Service because of restrictions in the User’s country or network;
• the consequences of credentials and Access keys leaking through the User’s fault.

11.3. The User undertakes to reimburse the Service for losses, including fines, legal costs and the costs of servers and addresses being blocked, arising from the User’s breach of the Agreement or of the law.

11.4. If third parties bring claims against the Service because of the User’s acts, the User must settle them independently and at their own expense.

11.5. The parties are released from liability in events of force majeure: acts and instruments of state authorities, blocking and restriction of communication networks, failures at providers and in data centres, cyberattacks, natural disasters, military action.

11.6. The Service is not a telecom operator. The Service may suspend or cease operation in a particular country or region where the law or the security of the infrastructure requires it.

11.7. The limitations in this section apply to the fullest extent permitted by applicable law and do not affect consumer rights that cannot be waived by law.

Intellectual property

12.1. All rights in the software, the website, the bot, the design, the name and the Atlas Secure logo belong to the Service. The User is granted a limited, non-exclusive, non-transferable right of use for the term of the Subscription.

12.2. Copying, modifying, decompiling and reverse-engineering the Service’s software is prohibited, as is creating derivative products and clone services using its materials.

Changes to the terms and final provisions

13.1. The Service may amend the Agreement unilaterally. A new version takes effect from the date stated on publication. Continued use of the Service after that date means agreement with the changes.

13.2. The User agrees to receive legally significant notices by email, in Telegram and in the Service’s interface. A notice is deemed received on the day it is sent.

13.3. Data is processed in accordance with the Privacy Policy.

13.4. A pre-action complaint procedure is mandatory before going to court: the complaint is sent to the support address and answered within 30 calendar days.

13.5. The Agreement is governed by the law of the Hong Kong Special Administrative Region of the PRC. Disputes are heard by the courts of Hong Kong, unless mandatory consumer-protection rules of the User’s country of residence provide otherwise.

13.6. The invalidity of an individual provision of the Agreement does not render the rest invalid. The Service’s failure to apply any measure is not a waiver of the right to apply it later.

13.7. The Service may assign its rights and obligations under the Agreement to a third party upon reorganisation or transfer of the business. The User may not assign their rights without the Service’s consent.

Contacts

For any question: the support Telegram bot @atlas_suppbot and email support@atlassecure.uk.